Many small business rely on Social Media to engage their audiences and restaurants are no exception. When dealing with negative comments some simple rules apply. It would be the same rules that you would use if the person making the negative comments were in front of you in the middle of the restaurant: Stay calm, do not go on the attack, and try to defuse the situation before it becomes a big issue. This restaurant followed none of these steps and ended up in the spotlight for their Social Media meltdown.